“My team keeps asking the same questions.Does it mean they are not listening?”

A leader asked me this recently.

Here is what I told him:

No — it means they do not feel safe yet.People do not repeat questions because they lack intelligence.They repeat questions because they lack certainty.

In moments of change, the brain works overtime.We hear information, but we do not absorb it.We understand instructions, but we do not trust them yet.

And teams will keep circling back until the direction feels solid.

If your team is asking again and again:

“What is the plan?”

“What does this change mean for us?” 

“Where are we heading?”

They are not challenging you.

They are trying to stabilise themselves.

Repetition is not a leadership failure.

Repetition is a leadership responsibility.

What question has your team asked you more than once recently?

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👋 Hello! I’m Eric Fingerhut, Executive and Team Coach. Thrive on trust and collaboration. 

#careersteps #leadership #engagement #highperformingteams #visibility